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Perceived service quality and patronage behaviour in the auto-repair industry

Andronikidis, Andreas; Bellou, Victoria; Vasiliadis, Chris - In: International Journal of Services, Economics and Management 1 (2008) 2, pp. 196-207

This research investigated the dealer patronage behaviour relationship to perceived quality dimensions. A total of 831 questionnaires were personally administered to customers of nine auto-repair companies in Greece. Factor analysis revealed three dimensions, namely, holistic customer...

Persistent link: https://www.econbiz.de/10008563937

Perceived service quality and patronage behaviour in the auto-repair industry

Andronikidis, Andreas; Bellou, Victoria; Vasiliadis, Chris - In: International Journal of Services, Economics and Management 1 (2008) 2, pp. 196-207

Persistent link: https://www.econbiz.de/10005553204

Perceived service quality and patronage behaviour in the auto-repair industry

Andronikidis, Andreas; Bellou, Victoria; Vasiliadis, Chris - In: International journal of services, economics and management 1 (2007/09) 2, pp. 196-207

Persistent link: https://www.econbiz.de/10003898870

Integrating DEAHP and DEANP into the quality function deployment

Kamvysi, Konstantina; Gotzamani, Katerina; Georgiou, … - In: The TQM journal : the international review of … 22 (2010) 3, pp. 293-316

Persistent link: https://www.econbiz.de/10003978229

An analysis of visitor behaviour using time blocks : a study of ski destinations in Greece

Vassiliadis, Chris A.; Priporas, Constantinos-Vasilios; … - In: Tourism management : research, policies, practice 34 (2013), pp. 61-70

Persistent link: https://www.econbiz.de/10009687072

Evaluation of the compatibility degree of constraint variables for the demand of ski center services

Andronikidis, Andreas; Vassiliadis, Chris; Masmanidis, … - In: Journal of vacation marketing : an international journal 14 (2008) 3, pp. 211-220

Persistent link: https://www.econbiz.de/10003745602

Exploring Marketing Information Systems (MkIS) selection and evaluation critersia: implications for suppliers

Andronikidis, Andreas; Vassiliadis, Christos; Fotiadis, … - In: International journal of technology marketing : IJTMkt 3 (2008) 1, pp. 20-38

Persistent link: https://www.econbiz.de/10003717524