Purpose – The purpose of this paper is to evaluate clinical departments' performance per clinical sector in the context of the Greek public hospital care system. Design/methodology/approach – The sample consisted of 96 internal pathology and surgical clinical departments in 15 hospitals in...

Purpose – The purpose of this paper is threefold: first is to study and analyse the personal beliefs of the customers regarding their generic assessments for the main issues of today: environment, culture or equal opportunities for everyone. Second, it will attempt to compare the differing...

Purpose The purpose of this paper is to enrich the existing literature by determining the underlying structure (latent factors) of total quality management (TQM) practices and their impact on company performance outcomes in the Greek hotel industry. Design/methodology/approach The research...