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~subject:"Großbritannien"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Non-commercial literature"
~type_genre:"Textbook"
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Großbritannien
United Kingdom
47,420
Bibliometrics
15,351
Bibliometrie
15,279
Customer satisfaction
10,979
Kundenzufriedenheit
10,973
USA
7,780
United States
7,767
Dienstleistungssektor
7,410
Service industry
7,348
Deutschland
6,912
Germany
6,876
Service quality
6,468
Dienstleistungsqualität
6,466
Consumer behaviour
6,465
Konsumentenverhalten
6,464
Relationship marketing
5,219
Beziehungsmarketing
5,218
Theory
4,533
Theorie
4,521
Estimation
3,981
Schätzung
3,981
Frankreich
3,629
France
3,612
EU-Staaten
3,258
EU countries
3,257
Innovation
2,644
Welt
2,344
World
2,341
Comparison
2,279
Vergleich
2,278
Japan
2,197
Customer service
1,934
Kundenservice
1,920
Italien
1,913
Italy
1,911
Wirkungsanalyse
1,796
Impact assessment
1,795
Industrie
1,651
Firm performance
1,638
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10,689
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5,986
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29,754
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17,095
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713
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1
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29,750
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16,949
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14,211
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12,808
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7,073
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7,073
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2,570
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2,570
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2,135
Amtsdruckschrift
1,851
Government document
1,851
Aufsatzsammlung
1,417
Konferenzschrift
1,264
Thesis
1,236
Bibliografie enthalten
1,114
Bibliography included
1,114
Case study
801
Conference proceedings
562
Lehrbuch
527
Rezension
466
No longer published / No longer aquired
444
Statistik
440
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431
Biografie
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Dissertation u.a. Prüfungsschriften
351
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342
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279
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German
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French
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40
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34
Russian
24
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20
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10
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10
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10
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8
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7
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3
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Machin, Stephen
203
Blundell, Richard W.
157
Bryson, Alex
154
Van Reenen, John
135
Propper, Carol
120
Jenkins, Stephen
119
Crafts, Nicholas
104
Griffith, Rachel
96
Gil-Alaña, Luis A.
89
Minford, Patrick
88
Burgess, Simon M.
86
Booth, Alison L.
85
Disney, Richard
85
Walker, Ian
85
Banks, James
83
Brown, Sarah
82
Emmerson, Carl
81
Haskel, Jonathan
81
Taylor, Mark P.
81
Manning, Alan
79
Blake, David
78
Oswald, Andrew J.
76
Gregg, Paul
75
Weale, Martin
74
Shields, Michael
73
Taylor, Karl
73
Wright, Mike
73
Francesconi, Marco
72
Girma, Sourafel
72
Mills, Terence C.
72
Johnson, Paul
71
Blanchflower, David G.
70
Green, Francis
70
Meghir, Costas
69
Wadsworth, Jonathan
69
Broadberry, Stephen N.
68
Hart, Robert A.
68
Caporale, Guglielmo Maria
66
Bloom, Nicholas
65
Görg, Holger
64
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Institution
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Großbritannien / Department of Trade and Industry
124
Institute for Fiscal Studies
99
Großbritannien / Office for National Statistics
96
Centre for Economic Performance
85
OECD
78
Großbritannien / Treasury
76
National Bureau of Economic Research
66
Forschungsinstitut zur Zukunft der Arbeit
60
National Institute of Economic and Social Research
51
Institute of Economic Affairs <London>
40
University of Cambridge / Department of Applied Economics
37
Großbritannien / Comptroller and Auditor General
33
Internationaler Währungsfonds
31
Anglo-German Foundation for the Study of Industrial Society
29
Adam Smith Institute <London>
28
Bank of England
28
Economic Research Centre
26
University of Reading / Department of Economics
26
University of Strathclyde / Department of Economics
24
Großbritannien / Department for Business, Enterprise and Regulatory Reform
23
Großbritannien / Department of the Environment
23
Centre for Economic Policy Research
22
European Conference of Ministers of Transport
21
Großbritannien / Monopolies and Mergers Commission
21
Policy Exchange <London>
21
Public Sector Economics Research Centre <Leicester>
21
Großbritannien / Central Statistical Office
20
Maxwell Graduate School of Citizenship and Public Affairs
19
University of Warwick / Department of Economics
18
University of York / Department of Economics and Related Studies
18
Birkbeck College / Department of Economics
17
Großbritannien
17
Robert Schuman Centre for Advanced Studies
17
University of Cambridge / Faculty of Economics
17
University of Oxford / Institute of Economics and Statistics
17
Großbritannien / Department of Transport
16
London Economics Ltd
16
Schottland / Government
16
University of Leicester / Department of Economics
16
Großbritannien / Government
15
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Discussion paper series / IZA
918
Applied economics
574
Discussion paper / Centre for Economic Policy Research
533
The economic journal : the journal of the Royal Economic Society
515
Working paper / National Bureau of Economic Research, Inc.
435
Discussion paper
381
Fiscal studies : the journal of the Institute for Fiscal Studies
327
Regional studies
316
Quarterly bulletin / Bank of England
279
The economic history review : a journal of economic and social history
279
National Institute economic review
277
Oxford bulletin of economics and statistics
272
Oxford review of economic policy
265
Scottish journal of political economy : the journal of the Scottish Economic Society
262
Oxford economic papers
245
Working paper
229
CESifo working papers
216
Economica
212
IFS working paper
202
Industrial relations journal
200
Working papers / Bank of England
198
Applied financial economics
197
IFS reports
185
Business history
184
Working paper / Centre for Business Research, University of Cambridge
177
Economics letters
174
The journal of economic history
151
Discussion papers in economics
150
Cambridge journal of economics
148
Journal of banking & finance
146
Cambridge working papers in economics
143
Applied economics letters
142
BJIR : an international journal of employment relations
141
Environment & planning
140
Warwick economic research papers
135
Discussion papers / CEPR
128
Research policy : policy, management and economic studies of science, technology and innovation
128
Discussion papers / National Institute of Economic and Social Research
126
Labour economics : official journal of the European Association of Labour Economists
126
Explorations in economic history : EEH
125
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Source
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ECONIS (ZBW)
47,552
OLC EcoSci
11
Showing
1
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of
47,563
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1
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
2
Hiding customer complaints : studying the motivations and forms of service employees' complaint concealment behaviours
Harris, Lloyd C.
;
Ogbonna, Emmanuel
- In:
British journal of management : BJM
21
(
2010
)
2
,
pp. 262-279
Persistent link: https://www.econbiz.de/10003980439
Saved in:
3
Job opportunities for whom? : Labour market dynamics and service sector employment growth in Germany and Britain
Fagan, Colette
;
O'Reilly, Jacqueline
;
Halpin, Brendan
-
2005
Persistent link: https://www.econbiz.de/10003272344
Saved in:
4
The nature of front-line service work : distinctive features and continuity in the employment relationship
Bélanger, Jacques
;
Edwards, Paul K.
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
3
,
pp. 433-450
Persistent link: https://www.econbiz.de/10009772610
Saved in:
5
Special issue: Reframing public service employment relations
Bach, Stephen
(
contributor
)
-
2013
Persistent link: https://www.econbiz.de/10010238657
Saved in:
6
WERS the validity? : a critique of the 2004 workplace employment relations survey of employees
Timming, Andrew R.
- In:
Work, employment & society : a journal of the British …
23
(
2009
)
3
,
pp. 561-570
Persistent link: https://www.econbiz.de/10003890484
Saved in:
7
Exploring the UK high street retail experience : is the service encounter still valued?
Resnick, Sheilagh
;
Foster, Carley
;
Woodall, Tony
- In:
International journal of retail & distribution management
42
(
2014
)
9
,
pp. 839-859
Persistent link: https://www.econbiz.de/10010417705
Saved in:
8
Analysing the preferred characteristics of frontline employees dealing with customer complaints : a cross-national Kano study
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander E.
; …
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 128-144
Persistent link: https://www.econbiz.de/10008938678
Saved in:
9
An eye for an eye : investigating the impact of consumer perception of corporate unfairness on aberrant consumer behavior
Fukukawa, Kyoko
(
contributor
);
Ennew, Christine
(
contributor
)
-
2005
Persistent link: https://www.econbiz.de/10003366969
Saved in:
10
Examining the drivers of deviant service adaption in fashion retailing : the role of tenure
Mortimer, Gary
;
Wang, Shasha
- In:
Journal of fashion marketing and management
26
(
2022
)
2
,
pp. 221-246
Persistent link: https://www.econbiz.de/10013162349
Saved in:
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