Acknowledgements -- About the authors -- Introduction: setting the scene -- It takes two to tango -- Speaking clearly : it's about you -- Speaking with impact : it's about them -- Developing a compelling narrative : it's about moving them -- Conclusion: back at the lounge -- Toolkit -- Citations...

The knowledge-based view of the firm argues that knowledge and the capability to create and share it are the key resource of the firm’s competitive advantage. Since many organizations are becoming knowledge intensive, an increased need of awareness regarding the risks residing in the knowledge...