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(VF)Plusieurs auteurs évoquent la «codification» et la «personnalisation» comme deux stratégies génériques de gestion des connaissances dans les entreprises. Cependant, aucune recherche n’a jusqu’à présent étudié spécifiquement les prévalences respectives de ces deux...
Persistent link: https://www.econbiz.de/10009399304
techniques in human resource management (HRM) in the healthcare sector offers to the entire ecosystem in financial and … evidence. The study offers interesting insights into implementing AI tools in HRM across the healthcare sector and to what … concrete insights into how implementing AI will affect HRM processes and company performance. …
Persistent link: https://www.econbiz.de/10014388489
purposes of work. The research field is combined HR and ICT, and the rational for this thesis was examined focusing on large …
Persistent link: https://www.econbiz.de/10009319091
The aim of this study is to explore the human or employee-related factors that shape customer satisfaction in the context of call centres. The literature review draws from a range of disperse disciplines including Service Quality, Human Resource Management and Marketing. The empirical study...
Persistent link: https://www.econbiz.de/10013327669
The aim of this study is to explore the human or employee-related factors that shape customer satisfaction in the context of call centres. The literature review draws from a range of disperse disciplines including Service Quality, Human Resource Management and Marketing. The empirical study...
Persistent link: https://www.econbiz.de/10012015931
Electronic Human Resource Management (e-HRM) is assumed to be a driving force behind HRM value creation. However, the … collected through a survey conducted in three international firms using e-HRM applications. The findings suggest that e-HRM … usage in line with the system's intended purpose and the contextual factors facilitating e-HRM usage are positively related …
Persistent link: https://www.econbiz.de/10010332798
We examine the impact of management practices on firm performance among SMEs in Britain over the period 2011-2014, using a unique dataset which links survey data on management practices with firm performance data from the UK's official business register. We find that SMEs are less likely to use...
Persistent link: https://www.econbiz.de/10011873403
Personnel economics is a rather young academic (sub-)discipline that applies (micro) economic methodology and insights to the personnel function of companies. It is scientifically fertile and complementary to other disciplinary approaches to personnel issues. Instead of that, an approach without...
Persistent link: https://www.econbiz.de/10010318213
Management (HRM). However, rather few studies actually seem to take the concrete behavior of organizations as employers into … account. Instead, German textbooks and journals are replete with examples of 'good practices' in HRM. We argue that, as a … result, there is a growing discrepancy between HRM in research/teaching and practice, which unquestionably is a problematic …
Persistent link: https://www.econbiz.de/10010318215
Small and medium-sized enterprises (SMEs) are known to contribute significantly to aggregate economic growth. However, little is known about the role played by management practices in SME growth since recession. We contribute to the literature on SME growth by analysing longitudinal...
Persistent link: https://www.econbiz.de/10011524973