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Achieving time-sensitive organizational performance through mindful use of technologies and routines
Gardner, John W.; Boyer, Kenneth K.; Ward, Peter T. - In: Organization science : a journal of the Institute for … 28 (2017) 6, pp. 1061-1079
Persistent link: https://www.econbiz.de/10011791136
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Collaboration between service professionals during the delivery of health care : evidence from a multiple-case study in U.S. hospitals
Senot, Claire; Chandrasekaran, Aravind; Ward, Peter T. - In: Journal of operations management 42/43 (2016), pp. 62-79
Persistent link: https://www.econbiz.de/10011492333
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The impact of conformance and experiential quality on healthcare cost and clinical performance
Senot, Claire; Chandrasekaran, Aravind; Ward, Peter T.; … - 2013
Persistent link: https://www.econbiz.de/10010188436
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Role of Bottom-Up Decision Processes in Improving the Quality of Health Care Delivery : A Contingency Perspective
Senot, Claire; Chandrasekaran, Aravind; Ward, Peter T. - 2015
Recent changes to health care reimbursements policy mandate hospitals to improve simultaneously on conformance and experiential quality. Conformance quality measures the level of caregivers’ adherence to evidence-based standards of care while experiential quality measures the level of...
Persistent link: https://www.econbiz.de/10014135584