This case examines the importance of customer service in the modern economy. In order to do so, it presents the findings from a case study on Avant Healthcare. In-depth interviews were conducted with two executives from the firm and then the interviews were systemically analyzed. The results...

The study has been aimed to know the impact of Employee Empowerment on CI of health care between hospitals (government and private). The required data for the purpose of this study were collected by a questionnaire designed on the basis of related practices. It consisted of 73 items divided into...

Factors like rising consumer expectations, competition, increasing costs, are forcing health care organizations to be oriented towards customer service orientation. On the other side most of the government health care organizations are plagued by multiple problems of inefficiencies, financing,...

India and Israel officially established diplomatic relations in 1992. Since then they have collaborated on a host of development issues like agriculture, space research, information Technology etc. There has also been a large component of people-to-people interaction. Both nations have a large...

The Patient Protection and Affordable Care Act (ACA) increased demand for healthcare across the U.S., but it is unclear if or how the supply side has responded to meet this demand. In this paper, we take advantage of plausibly exogenous geographical heterogeneity in the ACA to examine the...

The current system of healthcare licensure contributes to the high cost of and impaired access to medical care. Politics plays a perverse role in maintaining the status quo and prevents the healthcare workforce from adapting to the evolving needs and rapid technological advances of the 21st...

The Patient Protection and Affordable Care Act (ACA) increased demand for healthcare across the U.S., but it is unclear if or how the supply side has responded to meet this demand. In this paper, we take advantage of plausibly exogenous geographical heterogeneity in the ACA in order to examine...

The Patient Protection and Affordable Care Act (ACA) increased demand for healthcare across the U.S., but it is unclear if or how the supply side has responded to meet this demand. In this paper, we take advantage of plausibly exogenous geographical heterogeneity in the ACA in order to examine...

The paper compares the quality of Italian Medical schools’ freshmen on the basis of the scores obtained in the locally conducted entry exams which are using a common national test frame. The test is quite selective (partly because of the reduced size of the intake yearly allowed): winners are...

There is an ongoing merger wave in the US hospital industry, but it remains an open question how hospital mergers change, or fail to change, hospital behavior, performance, and outcomes. In this research, we open the “black box” of practices within hospitals in the context of a mega-merger...