The Exellence Framework for Health Care Organizations -- Reading and assessment instructions -- Contents -- Introduction -- Purpose of the book -- What does self-assessment mean for an organisation? -- What can you gain? -- The Business Excellence Framework -- Assessment Categories and Items --...

The EFQM ExcellenceModel for Health CareOrganisations -- Reading and assessment instructions -- Contents -- Introduction -- Many thanks -- Purpose of the book -- What does self-assessment mean for an organisation? -- What can you gain? -- Fundamental Concepts of Excellence - 2013 -- Assessment...

The Baldrige Criteriafor Health Care Organizations -- Reading and assessment instructions -- Contents -- Introduction -- Purpose of the book -- What does self-assessment mean for an organization? -- Assessment Categories and Items -- Assessment instructions -- 1.Leadership -- 3.Customer Focus --...

A self assessment workbook that uses the structure of the Malcolm Baldrige Performance Excellence Framework to help health care organisations in both public and private sectors initiate and implement organisational improvement. The book helps organisations identify areas that need improvement,...