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Healthcare industry, hospitals, image congruence, service quality, switching costs, trust
Lien, Che-hui; Wu, Jyh-jeng; Chen, Ying-hueih; Wang, … - In: Managing service quality : MSQ ; an international journal 24 (2014) 4, pp. 399-416
Persistent link: https://www.econbiz.de/10010389677
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Measuring the production of non-market services
Schreyer, Paul - In: Price indexes in time and space : methods and practice, (pp. 167-187). 2010
Persistent link: https://www.econbiz.de/10003961815
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Pay for performance and quality in the health sector
Siciliani, Luigi - In: Rivista di politica economica 104 (2015) 1/3, pp. 7-39
Persistent link: https://www.econbiz.de/10011343634
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Examining the impact of clinical quality and clinical flexibility on cardiology unit performance : does experiential quality act as a specialized complementary asset?
Nair, Anand; Nicolae, Mariana; Narasimhan, Ram - In: Journal of operations management 31 (2013) 7/8, pp. 505-522
Persistent link: https://www.econbiz.de/10010226411
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An exploratory analysis of the model for understanding success in quality
Kaplan, Heather C.; Froehle, Craig M.; Cassedy, Amy; … - In: Health care management review : HCM review 38 (2013) 4, pp. 325-338
Persistent link: https://www.econbiz.de/10010202861
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The better model to predict and improve pediatric health care quality : performance or importance-performance?
Olsen, Rebecca M.; Bryant, Carol A.; McDermott, Robert J.; … - In: Health care management review : HCM review 38 (2013) 4, pp. 317-324
Persistent link: https://www.econbiz.de/10010202865
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An ANP based selective assembly approach incorporating Taguchi's quality loss function to improve quality of placements in technical institutions
Upadhayay, Lalit; Vrat, Prem - In: The TQM journal : the international review of … 28 (2016) 1, pp. 112-131
Persistent link: https://www.econbiz.de/10011534383
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A DEA based composite measure of quality and its associated data uncertainty interval for health care provider profiling and pay-for-performance
Shwartz, Michael; Burgess, James Francis; Zhu, Joe - In: European journal of operational research : EJOR 253 (2016) 2, pp. 489-502
Persistent link: https://www.econbiz.de/10011490366
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Altruism heterogeneity and quality competition among healthcare providers
Kairies-Schwarz, Nadja - 2014
New empirical evidence shows substantial heterogeneity in the altruism of healthcare providers. Spurred by this evidence, we build a spatial quality competition model with altruism heterogeneity. We find that more altruistic healthcare providers supply relatively higher quality levels and...
Persistent link: https://www.econbiz.de/10010417198
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Quality provision and reporting when health care services are multi-dimensional and quality signals imperfect
Huesmann, Katharina; Mimra, Wanda - 2015
Persistent link: https://www.econbiz.de/10011409939