Purpose – This paper examines the functioning of performance ratings of the human resources (HR) function of National Health Service (NHS). In particular, it looks at the star ratings system and the response of workplace HR managers to this system. Design/methodology/approach – The paper...

Purpose – To examine the introduction of role‐redesign in the NHS and highlight implications for employment relations. Design/methodology/approach – A 12‐month independent evaluation (2003‐2004) of a role redesign initiative in the NHS is reported. The study followed a developmental,...