Higher education institutions (HEIs) create, disseminate, and share knowledge through relationships involving people, processes, and technologies. Tacit knowledge is difficult to formalize and depends on social context. Its sharing is influenced by individual, organizational, and structural...

Purpose: This paper aims to develop a new model of stakeholder classification and a model for explaining the relationship between the organization and its respective stakeholders. Design/methodology/approach: The new proposed model is based on an empirical study that comprises an exploratory...