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Understanding the characteristics of effective professors : the student's perspective
Gruber, Thorsten; Reppel, Alexander; Voss, Roediger - In: Journal of marketing for higher education 20 (2010) 2, pp. 175-190
Persistent link: https://www.econbiz.de/10008859430
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Service quality in higher education : the role of student expectations
Voss, Roediger; Gruber, Thorsten; Szmigin, Isabelle - In: Journal of business research : JBR 60 (2007) 9, pp. 949-959
Persistent link: https://www.econbiz.de/10003539000
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Examining student satisfaction with higher education services : using a new measurement tool
Gruber, Thorsten; Fuß, Stefan; Voss, Roediger; … - In: International journal of public sector management : IJPSM 23 (2010) 2, pp. 105-123
Persistent link: https://www.econbiz.de/10008652342
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Hochschulen als Dienstleister brauchen dienstleistungsorientierte Messansätze der Studienzufriedenheit
Voss, Rödiger; Gruber, Thorsten - In: Hochschulmarketing, (pp. 31-62). 2009
Persistent link: https://www.econbiz.de/10003839407