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Applying the ISO 90001 process approach and service blueprint to hospital management systems
Chen, Hsiang Ru; Cheng, Bor-wen - In: The TQM journal : the international review of … 24 (2012) 5, pp. 418-432
Persistent link: https://www.econbiz.de/10009620515
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Measuring the effects of quality certification on labour productivity : an analysis of the hospitality sector
Sánchez-Ollero, José Luis; Garcia-Pozo, Alejandro; … - In: International journal of contemporary hospitality management 27 (2015) 6, pp. 1100-1116
Persistent link: https://www.econbiz.de/10011402829
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Die externe Qualitätssicherung in Krankenhäusern der USA
Müller, Jörg - In: Zeitschrift für öffentliche und gemeinwirtschaftliche … 24 (2001) 2, pp. 170-189
Persistent link: https://www.econbiz.de/10001588447
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LEVERAGING LEAN IN OUTPATIENT CLINICS : creating a cost effective, standardized, high quality ... patient-focused operation
PROTZMAN, CHARLES. - 2017
Persistent link: https://www.econbiz.de/10013183078
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Managing the Mayo Clinic brand : a case study in staff-developed service performance standards
Kennedy, Denise M. - In: The journal of brand management : an international journal 26 (2019) 5, pp. 538-549
Persistent link: https://www.econbiz.de/10012060162
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Total quality management implementation and guest satisfaction in hospitality
Knežević, Miroslav; Čerović, Slobodan; Džamić, … - In: Amfiteatru economic : an economic and business research … 19 (2017) 44, pp. 124-143
Total quality management (TQM) has become a modern system of constant improvement of the quality of all company activities. The purpose of this study is to measure the expectations and satisfaction of the guests concerning the attribute quality of the hotel product. Furthermore obtained results...
Persistent link: https://www.econbiz.de/10011820628
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Factors affecting the adoption of quality assurance technologies in healthcare
Storey, John - In: Journal of health organization and management 27 (2013) 4, pp. 498-519
Persistent link: https://www.econbiz.de/10009790322
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TQM practices in public sector : case of Finnish healthcare organizations
Ajmal, Mian M.; Tuomi, Ville; Helo, Petri T.; Sandhu, … - In: International journal of information systems in the … 8 (2016) 1, pp. 34-45
Persistent link: https://www.econbiz.de/10011434832