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~subject:"Hospital"
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Hospital
Dienstleistung
16
Service quality
15
USA
14
Dienstleistungsqualität
13
Vereinigte Staaten
13
United States
10
Gesundheitsversorgung
9
Health care
9
Marketing
9
Product quality
9
Produktqualität
9
Dienstleistungssektor
8
Einzelhandel
8
Gesundheitswesen
8
Health care system
8
Relationship marketing
8
Beziehungsmarketing
7
Services
7
Absatz
5
Bank
5
Dienstleistungsmarketing
5
Krankenhaus
5
Kundendienst
5
Management
5
Qualität
5
Retail trade
5
Service industry
5
Services marketing
5
Consumer behaviour
4
Customer satisfaction
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
Servicepolitik
4
Bankbetrieb
3
Banking
3
Betriebliches Gesundheitsmanagement
3
Corporate culture
3
Innovation
3
Innovation management
3
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English
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Berry, Leonard L.
4
Bendapudi, Neeli
1
Davis, Scott W.
1
Janakiraman, Ramkumar
1
Parish, Janet Turner
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Seltman, Kent D.
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Wilmet, Jody
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Business horizons
1
Harvard business review : HBR
1
Harvard business review on managing health care
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Quality management journal : QMJ
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ECONIS (ZBW)
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1
Building a strong services brand: lessons from Mayo Clinic
Berry, Leonard L.
;
Seltman, Kent D.
- In:
Business horizons
50
(
2007
)
3
,
pp. 199-209
Persistent link: https://www.econbiz.de/10003468253
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2
Clueing in customers
Berry, Leonard L.
;
Bendapudi, Neeli
- In:
Harvard business review on managing health care
,
(pp. 73-88)
.
2007
Persistent link: https://www.econbiz.de/10003584457
Saved in:
3
The effect of the work and physical environment on hospital nurses’ perceptions and attitudes : service quality and commitment
Janakiraman, Ramkumar
;
Parish, Janet Turner
;
Berry, …
- In:
Quality management journal : QMJ
18
(
2011
)
4
,
pp. 36-49
Persistent link: https://www.econbiz.de/10009381979
Saved in:
4
When the customer is stressed
Berry, Leonard L.
;
Davis, Scott W.
;
Wilmet, Jody
- In:
Harvard business review : HBR
93
(
2015
)
10
,
pp. 86-94
Persistent link: https://www.econbiz.de/10011372594
Saved in:
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