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Hospital
Consumer behaviour
108
Konsumentenverhalten
101
Customer satisfaction
41
Service quality
40
Dienstleistungsqualität
39
Beziehungsmarketing
38
Relationship marketing
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Kundenzufriedenheit
36
Corporate social responsibility
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Beschwerdemanagement
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Complaint management
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Gastronomie
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Hotel industry
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Hotellerie
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Restaurant industry
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USA
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United States
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Emotion
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Hospitality industry
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Gastgewerbe
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Preismanagement
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Pricing strategy
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Experiment
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Customer service
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Gender
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Kundenservice
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Advertising effects
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CSR
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Werbewirkung
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Internet marketing
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Loyalty program
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Online-Marketing
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Viral marketing
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Virales Marketing
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Geschlecht
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Kundenbindungsprogramm
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Mattila, Anna S.
6
Gao, Yixing
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McGinley, Sean
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Dai, Weiqi
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Damaske, Sarah
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Mao, Zhenxing
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O'Neill, John
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
International journal of hospitality management
2
International journal of revenue management : IJRM
1
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ECONIS (ZBW)
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A grounded theory approach to developing a career change model in hospitality
McGinley, Sean
;
O'Neill, John
;
Damaske, Sarah
;
Mattila, …
- In:
International journal of hospitality management
38
(
2014
),
pp. 89-98
Persistent link: https://www.econbiz.de/10010364567
Saved in:
2
How does social capital influence the hospitality firm's financial performance? : the moderating role of entrepreneurial activities
Dai, Weiqi
;
Mao, Zhenxing
;
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 42-55
Persistent link: https://www.econbiz.de/10011413942
Saved in:
3
Deciding to stay : a study in hospitality managerial grit
McGinley, Sean
;
Mattila, Anna S.
;
Self, Timothy T.
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
5
,
pp. 858-869
Persistent link: https://www.econbiz.de/10012230392
Saved in:
4
The impact of status seeking on consumers' word of mouth and product preference-a comparison between luxury hospitality services and luxury goods
Yang, Wan
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
1
,
pp. 3-22
Persistent link: https://www.econbiz.de/10011632984
Saved in:
5
An examination of popular pricing and price framing techniques in the hospitality industry and directions for future research
Mattila, Anna S.
;
Gao, Yixing
- In:
International journal of revenue management : IJRM
9
(
2016
)
2/3
,
pp. 175-185
Persistent link: https://www.econbiz.de/10011610465
Saved in:
6
Responsible tourism and hospitality
Gao, Yixing
;
Mattila, Anna S.
;
Andreu, Luisa
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
4
,
pp. 575-577
Persistent link: https://www.econbiz.de/10014633622
Saved in:
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