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Interpretation of hospitality across religions
Kirillova, Ksenia; Gilmetdinova, Alsu; Lehto, Xinran Y. - In: International journal of hospitality management 43 (2014), pp. 23-34
Persistent link: https://www.econbiz.de/10010427936
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Going back to its roots : can hospitableness provide hotels competitive advantage over the sharing economy?
Mody, Makarand Amrish; Suess, Courtney; Lehto, Xinran Y. - In: International journal of hospitality management 76 (2019) 1, pp. 286-298
Persistent link: https://www.econbiz.de/10011982009
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Convergence of boundaries in tourism, hospitality, events, and leisure : defining the core and knowledge structure
Lehto, Xinran Y.; Kirillova, Ksenia; Wang, Dan; Fu, Xiaoxiao - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 3, pp. 407-419
Persistent link: https://www.econbiz.de/10014633560
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Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei; Miao, Li - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 6, pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
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Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya; Miao, Li; Aattila, Anna S. - In: International journal of hospitality management 51 (2015), pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
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The pandemic's effects on customer-to-customer engagement in hospitality consumption : a multi-country investigation
Miao, Li; So, Kevin Kam Fung; Im, Jinyoung; Jiang, Ting - In: International journal of hospitality management 102 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013185273
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CEO letters : hospitality corporate narratives during the COVID-19 pandemic
Im, Jinyoung; Kim, Haemi; Miao, Li - In: International journal of hospitality management 92 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012424994
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Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N. - In: Journal of hospitality marketing & management 23 (2014) 5/6, pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
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Immigrant hospitality workers : familism, acculturation experiences, and perception of workplace
Lefrid, Mohammed; Torres, Edwin N.; Okumus, Fevzi - In: International journal of hospitality management 103 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013209277