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An assessment of customer sati...
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Hospital
Service quality
21,760
Dienstleistungsqualität
21,009
Customer satisfaction
15,534
Kundenzufriedenheit
13,951
Consumer behaviour
7,984
Konsumentenverhalten
7,791
Relationship marketing
7,185
Beziehungsmarketing
7,135
Hotel industry
6,601
Hotellerie
6,512
Qualitätsmanagement
2,890
Quality management
2,828
Wirtschaftsprüfung
2,501
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2,495
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2,172
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2,078
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2,078
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2,072
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2,029
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1,708
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1,674
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1,660
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1,641
Gesundheitsversorgung
1,625
Germany
1,623
Customer service
1,513
Job satisfaction
1,489
Arbeitszufriedenheit
1,483
Online-Handel
1,425
Online retailing
1,420
Kundenservice
1,406
Product quality
1,325
Gesundheitswesen
1,315
Produktqualität
1,306
customer satisfaction
1,299
Health care system
1,298
Tourism
1,284
Tourismus
1,241
Electronic Commerce
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Propper, Carol
36
Siciliani, Luigi
31
Straume, Odd Rune
18
Horwitz, Jill R.
16
Gravelle, Hugh
15
Van Reenen, John
15
Gaynor, Martin
14
Kessler, Daniel P.
14
Brekke, Kurt R.
13
Wübker, Ansgar
13
Gowrisankaran, Gautam
12
Moscelli, Giuseppe
12
Seiler, Stephan
12
Doyle, Joseph J.
11
McFadden, Kathleen L.
11
Nichols, Austin
11
Town, Robert J.
11
Gruber, Jonathan
10
Gutacker, Nils
10
Staiger, Douglas
10
Gowen, Charles, III.
9
Grabowski, David C.
9
Huckman, Robert S.
9
Lu, Susan Feng
9
Milcent, Carine
9
Rahman, Momotazur
9
Chandrasekaran, Aravind
8
Mennicken, Roman
8
Bloom, Nicholas
7
Eggleston, Karen
7
Geweke, John
7
Gobillon, Laurent
7
Graves, John A.
7
Hentschker, Corinna
7
Landrum, Mary Beth
7
Laudicella, Mauro
7
Saghafian, Soroush
7
Schreyögg, Jonas
7
Shen, Yu-Chu
7
Suess, Courtney
7
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IGI Global
4
Taylor and Francis.
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European Health Care Conference <2, 2011, Hamburg>
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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AOK-Bundesverband
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Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
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Aspen Systems Corporation
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Economics Research, World Bank Group
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
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1
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1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Friedrich-Ebert-Stiftung / Arbeitsgruppe "Stationäre Versorgung"
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
Health Resources Administration, Department of Health, Education, and Welfare
1
International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
International Healthcare Industry Research
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Konferenz Medizintourismus <1, 2007, Sankt Augustin>
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
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Ruhr-Universität Bochum
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Universität Potsdam
1
W. Kohlhammer GmbH
1
Wissenschaftliches Institut der AOK
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International journal of hospitality management
84
Health care management review : HCM review
82
Journal of health economics
41
Journal of health organization and management
37
International journal of contemporary hospitality management
36
Working paper / National Bureau of Economic Research, Inc.
36
Quality management journal : QMJ
34
NBER working paper series
33
NBER Working Paper
30
Health marketing quarterly
26
Journal of hospitality marketing & management
24
Health economics
22
The TQM journal : the international review of organizational improvement
20
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
Tourism management : research, policies, practice
19
International journal of pharmaceutical and healthcare marketing : IJPHM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
18
International journal of productivity and quality management : IJPQM
17
The service industries journal
17
Health care management science
15
Ruhr economic papers
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
Total quality management & business excellence
15
International journal of quality and service sciences
13
The European journal of health economics
13
Discussion paper / Centre for Economic Policy Research
12
Journal of business research : JBR
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
12
Journal of travel and tourism marketing
12
Discussion paper series / IZA
11
International journal of quality & reliability management
11
Journal of hospitality and tourism insights
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
CHE research paper
10
Health economics review
10
International journal of health care finance and economics
10
Manufacturing & service operations management : M & SOM
10
Production and operations management : an international journal of the Production and Operations Management Society
10
International journal of services and operations management : IJSOM
9
Journal of operations management
9
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ECONIS (ZBW)
2,053
Other ZBW resources
2
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Evaluation of customer satisfaction attributes on hospitality services
Otoo, Frank Nana Kweku
;
Kaur, Manpreet
;
Ameyaw, Godfred …
-
2022
Persistent link: https://www.econbiz.de/10013407364
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2
Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N.
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
Saved in:
3
Modelling health care customer satisfaction : evidence from Serbia
Rajić, Tamara
;
Rakić, Ana
;
Milošević, Isidora
- In:
Serbian journal of management : an international …
16
(
2021
)
1
,
pp. 125-145
Persistent link: https://www.econbiz.de/10012618922
Saved in:
4
Relationship assessment of perceived quality, perceived value, hospital image and patient satisfaction with respect to health services
Upamannyu, Nischay Kr.
;
Singh, Aditya Pratap
;
Gupta, Rajesh
- In:
International journal of trade and global markets
15
(
2022
)
2
,
pp. 201-216
Persistent link: https://www.econbiz.de/10013258365
Saved in:
5
"Community and health-care service quality in Kosovo" : "a confirmatory analytical approach"
Hoxha, Myesere Avdyl
- In:
Journal of enterprising communities : people and places …
17
(
2023
)
2
,
pp. 535-561
Persistent link: https://www.econbiz.de/10014339516
Saved in:
6
Healthcare service quality and patient satisfaction : a conceptual framework
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 608-627
Persistent link: https://www.econbiz.de/10014470928
Saved in:
7
Effect of perceived service quality on customer satisfaction in hospitality industry : Gronroos’ service quality model development
Zaibaf, Mehdi
;
Taherikia, Fariz
;
Fakharian, Meysam
- In:
Journal of hospitality marketing & management
22
(
2013
)
5/6
,
pp. 490-504
Persistent link: https://www.econbiz.de/10010127364
Saved in:
8
The relationships between national identity, hospitality, and satisfaction among foreign hotel guests
Ariffin, Ahmad Azmi M.
;
Nameghi, Ehsaneh Nejad Mohammad
; …
- In:
Journal of travel and tourism marketing
32
(
2015
)
5/6
,
pp. 778-793
Persistent link: https://www.econbiz.de/10011387055
Saved in:
9
Hospitality services in the post COVID-19 era : are we ready for high-tech and no touch service delivery in smart hotels?
Chen, Shu-Hsiang
;
Tzeng, Shian-Yang
;
Tham, Aaron
;
Chu, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
8
,
pp. 905-928
Persistent link: https://www.econbiz.de/10012649558
Saved in:
10
Refining the relationship between attribute performance and customer satisfaction in the Chinese hospitality industry
Zhang, Zili
;
Jiang, Minghui
;
Li, Xiangyang
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1364-1375
Persistent link: https://www.econbiz.de/10010208033
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