Purpose – This paper aims to discuss how hospitality organizations can facilitate knowledge management (KM) better through information technology (IT) tools. Design/methodology/approach – The paper is developed based on a synthesis of previous literature. Findings – Knowledge can be seen...

Purpose The study aims to investigate if lodging research suffers from a method bias by comprehensively reviewing the research methodology used in lodging related research articles. Design/methodology/approach In all, 2,647 published papers in 16 leading hospitality and tourism published between...

Purpose – The aim of this study is to explore effective communication strategies for Spanish‐speaking and Haitian‐Creole‐speaking employees in hotel companies. Design/methodology/approach – A case study approach was employed. Three employee, focus group interviews and semi‐structured...