Clements, Christine J.; Josiam, Bharath M. - In: International Journal of Contemporary Hospitality Management 7 (1995) 1, pp. 10-15
Outlines a step‐by‐step procedure to evaluate both the costs and the benefits of any training proposal. The evaluation permits owners and managers to make informed decisions about appropriate training methods. The operator is often forced to choose between informal on‐the‐job training...