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Gao, Yixing; Mattila, Anna S.; Andreu, Luisa - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 4, pp. 575-577

Persistent link: https://www.econbiz.de/10014633622

A meta-analysis of behavioral intentions for environment-friendly initiatives in hospitality research

Gao, Yixing; Mattila, Anna S.; Lee, Seoki - In: International journal of hospitality management 54 (2016), pp. 107-115

Persistent link: https://www.econbiz.de/10011474057

An examination of popular pricing and price framing techniques in the hospitality industry and directions for future research

Mattila, Anna S.; Gao, Yixing - In: International journal of revenue management : IJRM 9 (2016) 2/3, pp. 175-185

Persistent link: https://www.econbiz.de/10011610465

Leadership styles and employee pro-environmental behavior in the tourism and hospitality industry : a cognitive-affective personality system perspective

Zheng, Yuheng; Gao, Yixing; Li, Mimi; Dang, Ning - In: International journal of hospitality management 113 (2023), pp. 1-11

Persistent link: https://www.econbiz.de/10014324970

Value co-creation among hotels and disabled customers : an exploratory study

Navarro, Susana; Andreu, Luisa; Cervera, Amparo - In: Journal of business research : JBR 67 (2014) 5, pp. 813-818

Persistent link: https://www.econbiz.de/10010363297

Value co-creation among hotels and disabled customers: An exploratory study

Navarro, Susana; Andreu, Luisa; Cervera, Amparo - In: Journal of Business Research 67 (2014) 5, pp. 813-818

This study examines how service supplier and buyer value co-creation influences buyers' attitudes toward service providers. Service-dominant logic is a prevalent concept in the services industry, providing an important marketing theory in which intangible resources, co-creation of value, and...

Persistent link: https://www.econbiz.de/10010744116

Other consumers in service encounters : a script theoretical perspective

Miao, Li; Mattila, Anna S.; Mount, Dan - In: International journal of hospitality management 30 (2011) 4, pp. 933-941

Persistent link: https://www.econbiz.de/10009242085

Examining the spillover effect of frontline employees' work-family conflict on their affective work attitudes and customer satisfaction

Zhao, Xinyuan; Mattila, Anna S. - In: International journal of hospitality management 33 (2013), pp. 310-315

Persistent link: https://www.econbiz.de/10009746354

The effect of regulatory focus and delay type on consumers' reactions to delay

Yang, Wan; Mattila, Anna S.; Hou, Yuansi - In: International journal of hospitality management 32 (2013), pp. 113-120

Persistent link: https://www.econbiz.de/10009717661

The relationship between consumer complaining behavior and service recovery : an integrative review

Kim, Kyungmin; Wang, Chenya; Mattila, Anna S. - In: International journal of contemporary hospitality management 22 (2010) 7, pp. 975-991

Persistent link: https://www.econbiz.de/10008749350