Purpose – Key drivers of guest delight are attributes that have a surprise value and a direct relationship with customers' repeat visit intent and thus a business' overall success. It is an important strategic task to determine what those critical attributes are. The aim of this paper is to...

Purpose – The purpose of this editorial is to introduce the International Journal of Culture, Tourism and Hospitality Research . Design/methodology/approach – The paper outlines the primary objective of IJCTHR . Findings – The journal is designed to serve as a valuable platform for new...

Purpose – Hospitality organizations, whether large or small, are complex entities requiring managers to work through frontline employees to manage every guest's moment of truth and meet their firms' goals and objectives. This study aims to test propositions that firms whose staffing policies...

Purpose – The purpose of this paper is to introduce the seven articles on festival and events research in this special issue of IJCTHR . Design/methodology/approach – The article gives summary information and perspectives on the articles that appear in the issue. Findings – This paper...