A survey method for identifying key drivers of guest delight
Year of publication: |
2008
|
---|---|
Authors: | Crotts, John C. ; Pan, Bing ; Raschid, Andrew E. |
Published in: |
International Journal of Contemporary Hospitality Management. - Emerald Group Publishing Limited, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 20.2008, 4, p. 462-470
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Customer satisfaction | Food and drink products | Hospitality services |
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