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Effects of managerial response on consumer eWOM and hotel performance

Xie, Karen L.; Zhang, Zili; Zhang, Ziqiong; Singh, Amrik; … - In: International Journal of Contemporary Hospitality Management 28 (2016) 9, pp. 2013-2034

Purpose This study aims to measures the effects of managerial response on consumer electronic word-of-mouth (eWOM) and hotel performance. Design/methodology/approach A sample of 56,284 consumer reviews and 10,793 managerial responses for 1,045 hotels was retrieved from TripAdvisor, along with...

Persistent link: https://www.econbiz.de/10014764413

The business value of online consumer reviews and management response to hotel performance

Xie, Karen L.; Zhang, Zili; Zhang, Ziqiong - In: International journal of hospitality management 43 (2014), pp. 1-12

Persistent link: https://www.econbiz.de/10010427938

Room rates of US airport hotels : examining the dual effects of proximities

Lee, Seul Ki; Jang, Soocheong - In: Journal of travel research : a quarterly publication of … 50 (2010/11) 2, pp. 186-197

Persistent link: https://www.econbiz.de/10008904594

Is hiding fair? : exploring consumer resistance to unfairness in opaque pricing

Lee, Seul Ki; Jang, Soocheong - In: International journal of hospitality management 34 (2013), pp. 434-441

Persistent link: https://www.econbiz.de/10009767470

Asymmetry of price competition in the lodging market

Lee, Seul Ki; Jang, Soocheong - In: Journal of travel research : a quarterly publication of … 52 (2013) 1, pp. 56-67

Persistent link: https://www.econbiz.de/10009749883

The effect of idiosyncratic price movements on short- and long-run performance of hotels

Kim, Minsun; Lee, Seul Ki; Roehl, Wesley S. - In: International journal of hospitality management 56 (2016), pp. 78-86

Persistent link: https://www.econbiz.de/10011521552

Internationalization and exposure to foreign currency risk : an examination of lodging firms

Lee, Seul Ki; Jang, Soocheong - In: International journal of hospitality management 29 (2010) 4, pp. 701-710

Persistent link: https://www.econbiz.de/10008758171

Re-examining the overcapacity of the US lodging industry

Lee, Seul Ki; Jang, Soocheong - In: International journal of hospitality management 31 (2012) 4, pp. 1050-1058

Persistent link: https://www.econbiz.de/10009566958

Early mover or late mover advantage for hotels?

Lee, Seul Ki; Jang, Soocheong - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 1, pp. 23-40

Persistent link: https://www.econbiz.de/10011632987

Asset-light strategy and real estate risk of lodging C-corps and REITs

Kim, Sang Hyuck; Noh, Suhyang; Lee, Seul Ki - In: International journal of hospitality management 78 (2019), pp. 214-222

Persistent link: https://www.econbiz.de/10012012748