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Social media, customers' experience, and hotel loyalty programs

Sánchez-Casado, Noelia; Artal Tur, Andrés; … - In: Tourism analysis : an interdisciplinary tourism & … 24 (2019) 1, pp. 27-41

Persistent link: https://www.econbiz.de/10012005718

A new marketing mix model to rescue the hospitality industry : evidence from Egypt after the Arab Spring

Salman, Doaa; Tawfik, Yasser; Samy, Mohamed; Artal Tur, … - In: Future Business Journal 3 (2017) 1, pp. 47-69

After January 25th 2011 Egypt witnessed political, economic and social instability leading to drastic consequences in the hospitality and tourism industry. Thus unstable situation reflected on the deteriorated occupancy percentages that led to declined profit margins, higher employee layoffs and...

Persistent link: https://www.econbiz.de/10011862008

Recruitment, compensation, and supervisory functions in the Turkish hotel industry : is there a gender effect regarding what managers do?

Pinar, Musa; McCuddy, Michael K.; Kozak, Metin; Birkan, … - In: Journal of hospitality marketing & management 22 (2013) 3/4, pp. 437-461

Persistent link: https://www.econbiz.de/10009767978

Customer deviance in resort hotels : the case of Turkey

Aslan, Alper; Kozak, Metin - In: Journal of hospitality marketing & management 21 (2012) 5/6, pp. 679-701

Persistent link: https://www.econbiz.de/10009621090

Impact of customer relationship management on customer satisfaction : the case of a budget hotel chain

Rahimi, Roya; Kozak, Metin - In: Journal of travel and tourism marketing 34 (2017) 1/3, pp. 40-51

Persistent link: https://www.econbiz.de/10011669947

Positioning five-star hotels in city destinations : the case of Istanbul, Turkey

Şanlıöz-Özgen, Hanım Kader; Kozak, Metin - In: Tourism and hospitality research : THR 23 (2023) 2, pp. 239-253

Persistent link: https://www.econbiz.de/10014293836

Comparing efficiency in all-inclusive and bed and breakfast hotel businesses : a multi-period data envelopment analysis in Turkey

Günaydın, Yusuf; Correia, Antónia; Kozak, Metin - In: European journal of management and business economics : … 31 (2022) 4, pp. 439-452

Purpose This paper aims to understand the most efficient hotel system and why efficiency varies across years and between the two differing types of hotel businesses in Turkey. Design/methodology/approach A data envelopment analysis (DEA) analysis was used to characterise the efficiency of...

Persistent link: https://www.econbiz.de/10013407442

A new marketing mix model to rescue the hospitality industry: Evidence from Egypt after the Arab Spring

Salman, Doaa; Tawfik, Yasser; Samy, Mohamed; Artal Tur, … - In: Future Business Journal 3 (2017) 1, pp. 47-69

Persistent link: https://www.econbiz.de/10011937834

A hotel in Anatolia in the last period of the Ottoman Empire : Hotel Tadia (1892-1922)

Yılmaz, Aysel; Yetgin, Duygu; Kozak, Nazmi - In: Tourism management perspectives : TMP 26 (2018), pp. 118-125

Persistent link: https://www.econbiz.de/10011852469

Effects of brand personality, self-congruity and functional congruity on hotel brand loyalty

Sop, Serhat Adem; Kozak, Nazmi - In: Journal of hospitality marketing & management 28 (2019) 8, pp. 926-956

Persistent link: https://www.econbiz.de/10012176754