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A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry

Shirouyehzad, Hadi; Lotfi, Farhad Hosseinzadeh; Shahin, … - In: International journal of services and operations management 12 (2012) 3, pp. 289-308

Persistent link: https://www.econbiz.de/10009574594

Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis

Shirouyehzad, Hadi; Lotfi, Farhad Hosseinzadeh; Shahin, … - In: International journal of services and operations management 12 (2012) 4, pp. 447-467

Persistent link: https://www.econbiz.de/10009576346

Evaluating and ranking hotels offering e-service by integrated approach of Webqual and fuzzy AHP

Shahin, Arash; Pool, Javad Khazaei; Poormostafa, Mehdi - In: International journal of business information systems : … 15 (2014) 1, pp. 84-104

Persistent link: https://www.econbiz.de/10010381563

Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels

Dabestani, Reza; Shahin, Arash; Saljoughian, Mohammad; … - In: International journal of quality & reliability management 33 (2016) 2, pp. 160-177

Persistent link: https://www.econbiz.de/10011459948

Service TRIZ : an approach for service quality design ; with a case study in the hospitality industry

Shahin, Arash; Pourhamidi, Masoud - In: International journal of business innovation and research 5 (2011) 4, pp. 291-308

Persistent link: https://www.econbiz.de/10009389045

Service TRIZ : An Approach for Service Quality Design - With a Case Study in the Hospitality Industry

Shahin, Arash - 2011

This paper develops the service theory of inventive problem-solving (TRIZ) for service quality design. It also proposes a new generic contradiction matrix for problem-solving in service applications. The traditional algorithm of TRIZ problem-solving is slightly modified; the 39 TRIZ traditional...

Persistent link: https://www.econbiz.de/10013122694

A comparative study of ordinary and fastidious customers' priorities in service quality dimensions

Dabestani, Reza; Shahin, Arash; Shirouyehzad, Hadi; … - In: Total quality management & business excellence : an … 28 (2017) 3/4, pp. 331-350

Persistent link: https://www.econbiz.de/10011723613

Evaluation and prioritization of service quality dimensions based on gap analysis with analytic network process

Dabestani, Reza; Shahin, Arash; Saljoughian, Mohammad - In: International journal of quality & reliability management 34 (2017) 4, pp. 530-548

Persistent link: https://www.econbiz.de/10011704863