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Hotellerie
Consumer behaviour
20
Dienstleistungsqualität
20
Konsumentenverhalten
20
Service quality
20
Customer satisfaction
16
Kundenzufriedenheit
16
China
10
Beziehungsmarketing
9
Holiday behaviour
9
Hotel industry
9
Relationship marketing
9
Urlaubsverhalten
9
Beschwerdemanagement
8
Complaint management
8
Viral marketing
8
Virales Marketing
8
Airline
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Australia
6
Australien
6
Fluggesellschaft
6
Internet marketing
6
Online-Marketing
6
Tourism
6
Tourism marketing
6
Tourismus
6
Tourismusmarketing
6
Brand image
5
Confidence
5
Gastgewerbe
5
Hospitality industry
5
Markenimage
5
Online retailing
5
Online-Handel
5
Social Web
5
Social web
5
Vertrauen
5
Brand loyalty
4
Dienstleistungssektor
4
Emotion
4
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Article
9
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English
9
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Sparks, Beverley
9
So, Kevin Kam Fung
4
Browning, Victoria
2
King, Ceridwyn
2
Wang, Ying
2
Bradley, Graham L.
1
Butcher, Ken
1
Hahn, Song-Ee
1
Hsu, Cathy H. C.
1
Jin, Xin
1
Trianasari, Nana
1
Weber, Karin
1
Wilkins, Hugh
1
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Journal of hospitality marketing & management
2
Journal of travel and tourism marketing
2
Tourism management : research, policies, practice
2
International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
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ECONIS (ZBW)
9
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1
The impact of online review on hotel booking intentions and perceptions of trust
Sparks, Beverley
;
Browning, Victoria
- In:
Tourism management : research, policies, practice
32
(
2011
)
6
,
pp. 1310-1323
Persistent link: https://www.econbiz.de/10009270717
Saved in:
2
The influence of online reviews on consumers' attributions of service quality and control for service standards in hotels
Browning, Victoria
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
30
(
2013
)
1/2
,
pp. 23-40
Persistent link: https://www.econbiz.de/10009744655
Saved in:
3
The influence of customer brand identification on hotel brand evaluation and loyalty development
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
International journal of hospitality management
34
(
2013
),
pp. 31-41
Persistent link: https://www.econbiz.de/10009766748
Saved in:
4
Technology-enabled services : importance and role of technology readiness
Wang, Ying
;
Sparks, Beverley
- In:
Tourism analysis : an interdisciplinary tourism & …
19
(
2014
)
1
,
pp. 19-33
Persistent link: https://www.econbiz.de/10010360857
Saved in:
5
Customer engagement with tourism brands : scale development and validation
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
- In:
Journal of hospitality & tourism research : JHTR ; the …
38
(
2014
)
3
,
pp. 304-329
Persistent link: https://www.econbiz.de/10010398802
Saved in:
6
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
7
Same but different : Chinese-American and Mainland Chinese consumers’ perceptions of and behavior in a service failure situation
Weber, Karin
;
Hsu, Cathy H. C.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 471-496
Persistent link: https://www.econbiz.de/10011517125
Saved in:
8
E-service quality management of a hotel website : a scale and implications for management
Hahn, Song-Ee
;
Sparks, Beverley
;
Wilkins, Hugh
;
Jin, Xin
- In:
Journal of hospitality marketing & management
26
(
2017
)
7
,
pp. 694-716
Persistent link: https://www.econbiz.de/10011784015
Saved in:
9
Understanding guest tolerance and the role of cultural familiarity in hotel service failures
Trianasari, Nana
;
Butcher, Ken
;
Sparks, Beverley
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 21-40
Persistent link: https://www.econbiz.de/10011848315
Saved in:
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