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~subject:"Hotellerie"
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Hotellerie
Consumer behaviour
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Beziehungsmarketing
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Customer satisfaction
18
Kundenzufriedenheit
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Dienstleistungsqualität
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Hotel industry
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Ok, Chihyung
7
Lee, JungHoon
5
Han, Heesup
4
Kim, Wansoo
4
Baek, Jooa
2
Lee, Jin-soo
2
Choe, Yeongbae
1
Ho Le Thu Trang
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Hyun, Sunghyup Sean
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Jeong, Chul
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International journal of hospitality management
6
Journal of hospitality marketing & management
3
International journal of contemporary hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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1
Examination of factors affecting hotel employees' service orientation : an emotional labor perspective
Lee, JungHoon
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
4
,
pp. 437-468
Persistent link: https://www.econbiz.de/10011393179
Saved in:
2
Hotel employee work engagement and its consequences
Lee, JungHoon
;
Ok, Chihyung
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 133-166
Persistent link: https://www.econbiz.de/10011453982
Saved in:
3
Drivers of work engagement : an examination of core self-evaluations and psychological climate among hotel employees
Lee, JungHoon
;
Ok, Chihyung
- In:
International journal of hospitality management
44
(
2015
),
pp. 84-98
Persistent link: https://www.econbiz.de/10010501233
Saved in:
4
Reducing burnout and enhancing job satisfaction : critical role of hotel employees' emotional intelligence and emotional labor
Lee, JungHoon
;
Ok, Chihyung
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1101-1112
Persistent link: https://www.econbiz.de/10009566991
Saved in:
5
A percentage-off discount versus free surcharge : the impact of promotion type on hotel consumers' responses
Lim, SangGon
;
Ok, Chihyung
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013271595
Saved in:
6
Determinants of hotel guests' service experiences : an examination of differences between lifestyle and traditional hotels
Baek, Jooa
;
Choe, Yeongbae
;
Ok, Chihyung
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 88-105
Persistent link: https://www.econbiz.de/10012256119
Saved in:
7
The power of design : how does design affect consumers’ online hotel booking?
Baek, Jooa
;
Ok, Chihyung
- In:
International journal of hospitality management
65
(
2017
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011738779
Saved in:
8
Switching intention model development : role of service performances, customer satisfaction, and switching barriers in the hotel industry
Han, Heesup
;
Kim, Wansoo
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 619-629
Persistent link: https://www.econbiz.de/10009130566
Saved in:
9
Workplace fun for better team performance : focus on frontline hotel employees
Han, Heesup
;
Kim, Wansoo
;
Jeong, Chul
- In:
International journal of contemporary hospitality management
28
(
2016
)
7
,
pp. 1391-1416
Persistent link: https://www.econbiz.de/10011596061
Saved in:
10
Water conservation and waste reduction management for increasing guest loyalty and green hotel practices
Han, Heesup
;
Lee, Jin-soo
;
Ho Le Thu Trang
;
Kim, Wansoo
- In:
International journal of hospitality management
75
(
2018
),
pp. 58-66
Persistent link: https://www.econbiz.de/10011944945
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