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The antecedents of customer satisfaction and dissatisfaction toward various types of hotels : a text mining approach
Xu, Xun; Li, Yibai - In: International journal of hospitality management 55 (2016), pp. 57-69
Persistent link: https://www.econbiz.de/10011497929
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Maximising hotel profits with pricing and room allocation strategies
Xu, Xun; Li, Yibai - In: International journal of services and operations management 28 (2017) 1, pp. 46-63
Persistent link: https://www.econbiz.de/10011813443
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Emotional intelligence or artificial intelligence : an employee perspective
Prentice, Catherine; Lopes, Sergio Dominique; Wang, Xuequn - In: Journal of hospitality marketing & management 29 (2020) 4, pp. 377-403
Persistent link: https://www.econbiz.de/10012256141
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Deterrence and leadership factors : which are important for information security policy compliance in the hotel industry
Wang, Xuequn; Xu, Jian - In: Tourism management : research, policies, practice 84 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012494615
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The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine; Lopes, Sergio Dominique; Wang, Xuequn - In: Journal of hospitality marketing & management 29 (2020) 7, pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
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The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine; Dominique-Ferreira, Sergio; … - In: Journal of retailing and consumer services 64 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
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Too generous to be fair? : experiments on the interplay of what, when, and how in data breach recovery of the hotel industry
Wang, Xuhui; Wang, Xuequn; Liu, Zilong; Chang, Wen; … - In: Tourism management : research, policies, practice 88 (2022), pp. 1-16
Persistent link: https://www.econbiz.de/10013194345