Aims to develop an implementation framework. Further to a critical review of previous research, ten implementation variables were identified and a conceptual framework constructed. The implementation process of a strategic decision was investigated in two international hotel groups via...

Purpose – The purpose of this paper is to report on an empirical research study which investigated the factors influencing productivity in hotels in Northern Cyprus. Design/methodology/approach – The empirical data was collected via a structured questionnaire from middle and senior managers...

Purpose – The purpose of this paper is to ascertain the level of socially responsible behavior of the top ten hotel companies. Design/methodology/approach – This study used content analysis method to identify and describe social responsibility (SR) patterns in web sites, annual reports and...

The aims of this paper are to investigate the barriers and the sources of resistance to change in hotel firms and to evaluate the change in strategies adopted in seeking to overcome these barriers. Primary data were gathered through in‐depth semi‐structured interviews in nine hotels in the...