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A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.; Brady, Michael K.; Hopkins, Lucas M. - In: Journal of service research : JSR 21 (2018) 2, pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
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Research on service frontline employees : a science - practice perspective
Solnet, David; Golubovskaya, Maria - In: Journal of service management 34 (2023) 5, pp. 1021-1037
Persistent link: https://www.econbiz.de/10014456531
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Services management research : review, integration, and future directions
Subramony, Mahesh; Pugh, S. Douglas - In: Journal of management : JOM 41 (2015) 1, pp. 349-373
Persistent link: https://www.econbiz.de/10010475393
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Incorporating human resource management initiatives into customer services : empirical evidence from Chinese manufacturing firms
Feng, Taiwen; Wang, Dan; Prajogo, Daniel - In: Industrial marketing management : the international … 43 (2014) 1, pp. 126-135
Persistent link: https://www.econbiz.de/10010359366
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Effective training methods for fostering exceptional service employees
Luo, Ching-Ching; Wang, Yi-Chieh; Tai, Yang-Fei - In: Journal of hospitality and tourism insights 2 (2019) 4, pp. 469-488
Persistent link: https://www.econbiz.de/10012131623
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Special issue: Reframing public service employment relations
Bach, Stephen (contributor) - 2013
Persistent link: https://www.econbiz.de/10010238657
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Understanding the drivers of job satisfaction of frontline service employees : learning from "lost employees"
Kumar, Piyush; Dass, Mayukh; Topaloglu, Omer - In: Journal of service research : JSR 17 (2014) 4, pp. 367-380
Persistent link: https://www.econbiz.de/10010432174
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Job quality and employer behaviour
Bazen, Stephen (ed.); Lucifora, Claudio (contributor);  … - 2005
Persistent link: https://www.econbiz.de/10002485532
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Burnout von Mitarbeitern im Dienstleistungsbereich - Ansatzpunkte zur Vermeidung durch persönliches Ressourcen-Management
Homburg, Christian; Stock, Ruth - In: Interaktionen im Dienstleistungsbereich, (pp. 479-500). 2001
Persistent link: https://www.econbiz.de/10001555454
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Job quality and employer behaviour
Lucifora, Claudio (contributor); Bazen, Stephen (contributor) - 2005
This book takes a fresh look at the issue of job quality, analyzing employer behaviour and discussing the agenda for policy intervention. Between 1997 and 2002, more than twelve million new jobs were created in the European Union and labour market participation increased by more than eight...
Persistent link: https://www.econbiz.de/10014484728