Understanding the drivers of job satisfaction of frontline service employees : learning from "lost employees"
Year of publication: |
2014
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Authors: | Kumar, Piyush ; Dass, Mayukh ; Topaloglu, Omer |
Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 17.2014, 4, p. 367-380
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Subject: | frontline service employees | employee turnover | job satisfaction | turnover intention | employee retention | latent class models | Arbeitszufriedenheit | Job satisfaction | Mitarbeiterbindung | Employee retention | Arbeitsmobilität | Labour mobility | Arbeitskräfte | Workforce | Dienstleistungsberufe | Service workers | Personalmanagement | Human Resource Management | Dienstleistungssektor | Service industry | Tourismusberufe | Tourism employees |
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