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~subject:"Human Resource Management"
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Einfluss der internen Qualität...
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Human Resource Management
Service quality
21,819
Dienstleistungsqualität
21,068
Erfolgsfaktor
17,743
Success factor
15,708
Customer satisfaction
15,568
Kundenzufriedenheit
13,985
Job satisfaction
13,808
Arbeitszufriedenheit
13,099
Consumer behaviour
7,602
Relationship marketing
7,574
Beziehungsmarketing
7,534
Konsumentenverhalten
7,410
Deutschland
6,425
Germany
5,922
Unternehmensberatung
4,470
Consultancy services
3,668
Qualitätsmanagement
3,321
USA
3,289
Quality management
3,238
United States
3,164
Theorie
2,977
Theory
2,900
Employee retention
2,853
Mitarbeiterbindung
2,853
Wirtschaftsprüfung
2,661
Financial audit
2,641
Arbeitsverhalten
2,637
Work behaviour
2,627
Leistungsmotivation
2,311
Unternehmenserfolg
2,308
Work motivation
2,283
Satisfaction
2,277
Krankenhaus
2,212
Hospital
2,185
Firm performance
2,089
Personalmanagement
2,068
Führungsstil
2,059
Leadership style
2,046
job satisfaction
1,974
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359
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43
Fallstudie
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43
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9
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9
Handbook
8
Handbuch
8
Ratgeber
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6
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6
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2
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German
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Bryson, Alex
20
Bartram, Timothy
12
Alfes, Kerstin
11
Karatepe, Osman M.
10
Domsch, Michel E.
9
White, Michael
9
Shuck, Brad
8
Guest, David E.
7
Van de Voorde, Karina
7
Bakker, Arnold B.
6
Boselie, Paul
6
Boxall, Peter F.
6
Farndale, Elaine
6
Hassan, Md Mahmudul
6
Holland, Peter Jeffrey
6
Leggat, Sandra G.
6
Manimekalai Jambulingam
6
Paauwe, Jaap
6
Bailey, Catherine
5
Bode, Christiane
5
Dundon, Tony
5
Fu, Na
5
Mihail, Dimitrios M.
5
Parayitam, Satyanarayana
5
Pradhan, Rabindra Kumar
5
Shantz, Amanda
5
Singh, Jasjit
5
Srivastava, Shalini
5
Veldhoven, Marc van
5
Akdere, Mesut
4
Alam, Mohammad Nurul
4
Alewell, Dorothea
4
Audenaert, Mieke
4
Bondarouk, Tanya
4
Boon, Cornelia Trijntje
4
Bos-Nehles, Anna
4
Bosak, Janine
4
Brown, Michelle
4
Chambel, Maria José
4
Costa, Renato J. Lopes da
4
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Springer-Verlag GmbH
6
Haufe-Lexware GmbH & Co. KG
5
Springer Fachmedien Wiesbaden
5
Deutschland / Bundesministerium für Arbeit und Soziales
2
Deutschland / Bundeswehr / Universität Hamburg
2
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
2
Springer International Publishing
2
Wiley-VCH
2
American Management Association
1
Autohaus Buch und Formular
1
Bertelsmann Stiftung
1
Books on Demand GmbH <Norderstedt>
1
Bundesvereinigung der Deutschen Arbeitgeberverbände
1
Campus Verlag
1
De Gruyter Oldenbourg
1
Deutsche Gesellschaft für Personalführung
1
Deutsches Zentrum für Altersfragen
1
Dipartimento di Studi Sullo Sviluppo Economico (DISSE), Università degli Studi di Macerata
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
European Centre for the Development of Vocational Training
1
European Foundation for the Improvement of Living and Working Conditions
1
Fritz Knapp Verlag
1
Georg-August-Universität Göttingen / Institut für Betriebswirtschaftliche Produktions- und Investitionsforschung
1
Gerhard-und-Lore-Kienbaum-Stiftung
1
Großbritannien / Department of Trade and Industry
1
Helmut-Schmidt-Universität
1
Hochschule Wismar
1
Hogrefe Verlag
1
ISG - Institut für Sozialforschung und Gesellschaftspolitik
1
Institut für Marktorientierte Unternehmensführung Mannheim
1
Institut für Sozialforschung und Sozialwirtschaft
1
Internationales Institut für Management und Verwaltung / Forschungseinheit Arbeitsmarktpolitik
1
King's College London
1
Lever Brothers <Port Sunlight>
1
Peter Lang AG
1
Rehm Verlag
1
Reserve Bank of New Zealand
1
Rheinisch-Westfälisches Institut für Wirtschaftsforschung
1
Springer Fachmedien München GmbH
1
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Published in...
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The international journal of human resource management
73
International journal of human resource management
45
Employee relations
37
Human resource management
30
International journal of hospitality management
26
International journal of contemporary hospitality management
23
SpringerLink / Bücher
23
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
20
International journal of organizational analysis
19
Human resource management journal
18
Global business review
16
International journal of manpower
16
Nepalese journal of economics : a publication of Uniglobe College
16
Journal of organizational effectiveness : people and performance ; JOEPP
15
Cogent business & management
14
Discussion paper series / IZA
14
Journal of vocational behavior
14
Personnel review
14
Journal of business research : JBR
13
Journal of managerial psychology
13
Public personnel management
13
Administrative Sciences : open access journal
12
Human resource development quarterly
11
International journal of Indian culture and business management : IJICBM
11
Management research review
11
Management revue : socio-economic studies
11
Asia Pacific journal of human resources : APJHR
10
Health care management review : HCM review
10
Human resource management review
10
International journal of human resources development and management : IJHRDM
10
Pakistan journal of commerce and social sciences
10
Career development international : the journal for executive, consultants, academics and individuals
9
Human resource management journal : HRMJ ; the definitive journal linking human resource management policy and practice
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
European management journal
8
International journal of productivity and quality management : IJPQM
8
Journal of Asian finance, economics and business : JAFEB
8
The international journal of productivity and performance management
8
World review of entrepreneurship, management and sustainable development
8
Advances in developing human resources : ADHR
7
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ECONIS (ZBW)
2,058
RePEc
2
BASE
1
EconStor
1
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1
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1
Service-oriented organizational citizenship behavior in restaurants : an empirical study from Pakistan
Bhutto, Sana Arz
;
Jamal, Yasir
;
Rafiq, Asim
;
Nisa, Noor Un
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
11
,
pp. 67-77
Persistent link: https://www.econbiz.de/10012670986
Saved in:
2
Delighting the customer : creativity-oriented high-performance work systems, frontline employee creative performance, and customer satisfaction
Martinaityte, Ieva
;
Sacramento, Claudia
;
Aryee, Samuel
- In:
Journal of management
45
(
2019
)
2
,
pp. 728-751
Persistent link: https://www.econbiz.de/10011999803
Saved in:
3
Incorporating human resource management initiatives into customer services : empirical evidence from Chinese manufacturing firms
Feng, Taiwen
;
Wang, Dan
;
Prajogo, Daniel
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 126-135
Persistent link: https://www.econbiz.de/10010359366
Saved in:
4
How customer satisfaction affects employee satisfaction and retention in a professional services context
Frey, Regina Viola
;
Bayón, Tomás
;
Totzek, Dirk
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 503-517
Persistent link: https://www.econbiz.de/10010203516
Saved in:
5
Internal service quality as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush
;
Kong, Titus Tak Chuen
;
Kingshott, …
- In:
Journal of service management
27
(
2016
)
5
,
pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
Saved in:
6
Service recovery through empowerment? : HRM, employee performance and job satisfaction in hotels
Hewagama, Gayani
;
Boxall, Peter F.
;
Cheung, Gordon
; …
- In:
International journal of hospitality management
81
(
2019
),
pp. 73-82
Persistent link: https://www.econbiz.de/10012128322
Saved in:
7
The ills of multi-person workplaces - reflecting negatively on quality and employee well-being : a cellular fix
Schonberger, Richard J.
- In:
Quality management journal : QMJ
27
(
2020
)
4
,
pp. 229-240
Persistent link: https://www.econbiz.de/10012309654
Saved in:
8
Evaluating the link between human resource management decisions and patient satisfaction with quality of care
Oppel, Eva-Maria
;
Winter, Vera
;
Schreyögg, Jonas
- In:
Health care management review : HCM review
42
(
2017
)
1
,
pp. 53-64
Persistent link: https://www.econbiz.de/10011632124
Saved in:
9
How do hospital nurse staffing strategies affect patient satisfaction?
Hockenberry, Jason M.
;
Becker, Edmund R.
- In:
ILR review : the journal of work and policy
69
(
2016
)
4
,
pp. 890-910
Persistent link: https://www.econbiz.de/10011689563
Saved in:
10
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
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