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De-linking from Western epistemologies : using guanxi-type relationships to attract and retain hotel guests in the Middle East

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Relationships are widely recognized as key to business success in the form of both informal interpersonal networks and formal organizational relationships. While Chinese personal networks (guanxi) have attracted scholars’ interest, the concept has not been fully investigated or understood in...

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Mediating mechanisms in the relationship between supervisor incivility and employee service delivery in the hospitality industry

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