Mediating mechanisms in the relationship between supervisor incivility and employee service delivery in the hospitality industry
Year of publication: |
2022
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Authors: | Im, Angie Yeonsook ; Cho, Seonghee |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 34.2022, 2, p. 642-662
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Subject: | Employee engagement | General self-efficacy | Hotel employees | Supervisor incivility | Hotellerie | Hotel industry | Arbeitsverhalten | Work behaviour | Gastgewerbe | Hospitality industry | Tourismusberufe | Tourism employees | Leistungsmotivation | Work motivation | Mitarbeiterbindung | Employee retention | Arbeitskräfte | Workforce | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Personalmanagement | Human Resource Management |
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