The effective utilization and management on intangibilities, mainly on the firm's human resources, have proven to play a crucial role in ensuring firm's viability. Knowledge-based firms, which are mostly dominated by information technology firms, including other firms that put forth intellectual...

It is given that Human Resources are a key source of competitive advantage in firms. Starting from the proven link between human resources and competitive advantage in developed firms worldwide, and on the other side, the generally unsatisfactory handling of human resources in Kosovan firms, we...

The aim of this study is to discuss “human resource” focus in total quality management awards (TQM Awards). TQM Awards are Malcolm Baldrige National Quality Award, European Quality Award (EFQM), Deming Prize of Japan, and ISO9000 Series. The Baldrige emphasizes performance excellence. Deming...