popular across industries. This study analyzed the impact of the COVID-19 pandemic on customer experience and satisfaction in … supermarket retail e-commerce in the Brazilian market. The objective was to understand how the pandemic influenced satisfaction in … factor, "Delivery Logistics" showed the highest correlation. This indicates that the dimension most affected by the pandemic …

As households reduce discretionary spending in response to the COVID-19 pandemic, concerns are high that a resulting … consumer spending are of key interest to governments working to mitigate the economic costs of the pandemic. While some …

Although numerous reports predict huge growth potential for online shopping under COVID-19 pandemic, many do not know … about determinants of user intention to continue using online shopping under such a pandemic. Given that how to motivate … continuousness and retain consumers under a pandemic is critical to the online retailers and relevant stakeholders’ success, research …

study reiterates how being omnichannel can help the retailer adapt during a pandemic, and offers useful tactical suggestions …