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Indian call centres and business process outsourcing : a study in union formation

Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: New technology, work and employment 24 (2009) 1, pp. 19-42

Persistent link: https://www.econbiz.de/10003822610

Domestic labour : the experience of work in India's other call centre industry

Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: Work and life in the global economy : a gendered …, (pp. 99-123). 2010

Persistent link: https://www.econbiz.de/10003938371

'Across the great divide" : local and global trade union responses to call centre offshoring to India

Taylor, Phil; Bain, Peter - In: Handbook of employment and society : working space, (pp. 436-454). 2010

Persistent link: https://www.econbiz.de/10003983853

Union formation in Indian call centres

Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: The next available operator : managing human resources …, (pp. 145-181). 2009

Persistent link: https://www.econbiz.de/10003923614

The experience of work in India's domestic call centre industry

Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: The international journal of human resource management 24 (2013) 2, pp. 436-452

Persistent link: https://www.econbiz.de/10009688495

Call centre offshoring to India : the revenge of history?

Taylor, Phil; Bain, Peter - In: Labour & industry : a journal of the social and … 14 (2004) 3, pp. 15-38

Persistent link: https://www.econbiz.de/10002099671

"From boom to where?" : the impact of crisis on work and employment in Indian BPO

Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: New technology, work and employment 29 (2014) 2, pp. 105-123

Persistent link: https://www.econbiz.de/10011291128

"The recession has passed but the effects are still with us" : employment, work organization and employee experiences of work in post-crisis Indian BPO

Roy, Chandrima; Scholarios, Dora; Taylor, Phil - In: Critical perspectives on work and employment in …, (pp. 57-80). 2017

Persistent link: https://www.econbiz.de/10011667985

‘From Boom to Where?’ : The Impact of Crisis on Work and Employment in Indian BPO

Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - 2014

This article locates Indian business process outsourcing (BPO) within the global supply chains of business services delivery and an international division of service labour. It acknowledges the BPO market's essential dependence on demand from lead firms in the United States and United Kingdom....

Persistent link: https://www.econbiz.de/10014036919

â€˜India calling to the far away townsâ€™

Taylor, Phil; Bain, Peter - In: Work, Employment & Society 19 (2005) 2, pp. 261-282

In recent years prominent companies have migrated call centre services to India provoking much-publicized fears for the future of UK employment. This article challenges the widely-held assumption that offshoring voice services is a seamless undertaking, principally through an investigation of...

Persistent link: https://www.econbiz.de/10011137219