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"The recession has passed but the effects are still with us" : employment, work organization and employee experiences of work in post-crisis Indian BPO

Roy, Chandrima; Scholarios, Dora; Taylor, Phil - In: Critical perspectives on work and employment in …, (pp. 57-80). 2017

Persistent link: https://www.econbiz.de/10011667985

"From boom to where?" : the impact of crisis on work and employment in Indian BPO

Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: New technology, work and employment 29 (2014) 2, pp. 105-123

Persistent link: https://www.econbiz.de/10011291128

Domestic labour : the experience of work in India's other call centre industry

Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: Work and life in the global economy : a gendered …, (pp. 99-123). 2010

Persistent link: https://www.econbiz.de/10003938371

Union formation in Indian call centres

Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: The next available operator : managing human resources …, (pp. 145-181). 2009

Persistent link: https://www.econbiz.de/10003923614

The experience of work in India's domestic call centre industry

Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: The international journal of human resource management 24 (2013) 2, pp. 436-452

Persistent link: https://www.econbiz.de/10009688495

Indian call centres and business process outsourcing : a study in union formation

Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: New technology, work and employment 24 (2009) 1, pp. 19-42

Persistent link: https://www.econbiz.de/10003822610

‘From Boom to Where?’ : The Impact of Crisis on Work and Employment in Indian BPO

Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - 2014

This article locates Indian business process outsourcing (BPO) within the global supply chains of business services delivery and an international division of service labour. It acknowledges the BPO market's essential dependence on demand from lead firms in the United States and United Kingdom....

Persistent link: https://www.econbiz.de/10014036919