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Modelling heterogeneity in perceptions of stress in Indian call centres : a latent class analysis
Nandialath, Anup Menon; Das, Diya; Mohan, Ramesh - In: International journal of business innovation and research 6 (2012) 5, pp. 481-498
Persistent link: https://www.econbiz.de/10009580025
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Feeling unsure : quit or stay? ; uncovering heterogeneity in employees' intention to leave in Indian call centers
Das, Diya; Nandialath, Anup; Mohan, Ramesh - In: The international journal of human resource management 24 (2013) 1, pp. 15-34
Persistent link: https://www.econbiz.de/10009687802
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Client or employer identification matters? : differential outcomes of dual identification in Indian call centres
Das, Diya; Mohan, Ramesh - In: International journal of business innovation and … 27 (2022) 3, pp. 383-394
Persistent link: https://www.econbiz.de/10013252933