Client or employer identification matters? : differential outcomes of dual identification in Indian call centres
Year of publication: |
2022
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Authors: | Das, Diya ; Mohan, Ramesh |
Published in: |
International journal of business innovation and research : IJBIR. - Genève [u.a.] : Inderscience Enterprises, ISSN 1751-0260, ZDB-ID 2436046-6. - Vol. 27.2022, 3, p. 383-394
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Subject: | call centre | identification | intention to leave | Indien | India | Callcenter | Call centre | Mitarbeiterbindung | Employee retention |
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