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Effects of retail employees' behaviours on customers' service evaluation
Jayawardhena, Chanaka; Farrell, Andrew M. - In: International journal of retail & distribution management 39 (2011) 3, pp. 203-217
Persistent link: https://www.econbiz.de/10009012305
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Understanding customer-perceived values for apparel retailing in India
Singh, Abhishek Kumar; Patel, Bharat Singh; Samuel, Cherian - In: International journal of retail and distribution management 50 (2022) 11, pp. 1337-1357
Persistent link: https://www.econbiz.de/10013407374
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How store attributes impact shoppers' loyalty in emerging countries : an investigation in the Indian retail sector
Grosso, Monica; Castaldo, Sandro; Grewal, Anjana - In: Journal of retailing and consumer services 40 (2018), pp. 117-124
Persistent link: https://www.econbiz.de/10011801826
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Understanding customer satisfaction and loyalty in Indian retail sector : an empirical study
Khaled, Amgad S. D.; Almugari, Fatehi; Al-Dalaien, … - In: International journal of business excellence : IJBEX 31 (2023) 1, pp. 49-74
Persistent link: https://www.econbiz.de/10014389053
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Exploring service quality of the department stores : a study from India
Bandyopadhyay, Nirmalya - In: International journal of Indian culture and business … 13 (2016) 1, pp. 20-34
Persistent link: https://www.econbiz.de/10011664761
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The role of innovation on Indian retail industry
Khaled, Amgad S.; Ahmed, Salma; Yahya, Ali Thabit; … - In: International journal of business innovation and … 23 (2020) 4, pp. 435-452
Persistent link: https://www.econbiz.de/10012507085
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Determinants of long-term orientation in seller e-retailer relationship : a seller perspective in the Indian e-commerce
Bhatnagar, Swati; Yadav, Rajan - In: International journal of business and globalisation : IJBG 36 (2024) 1, pp. 4-26
Persistent link: https://www.econbiz.de/10015057558
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The impact of online shopping convenience on satisfaction, loyalty, and word-of-mouth in Indian context
Deshwal, Pankaj; Prakash, Shantanu; Agrawal, Isha - In: International journal of business and globalisation : IJBG 36 (2024) 1, pp. 27-38
Persistent link: https://www.econbiz.de/10015057559
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A serial mediation model for investigating the impact of e-CRM services on customer loyalty in the Indian healthcare industry
Singh, Pratyancha; Kumar, Vinod; Kataria, Sonia - In: Journal of relationship marketing : innovations and … 22 (2023) 1, pp. 62-86
Persistent link: https://www.econbiz.de/10013549034
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Customer empowerment and engagement behaviours influencing value for FinTech customers : an empirical study from India
Kini, Archana Nayak; Basri, Savitha - In: Organizations and markets in emerging economies 14 (2023) 1/27, pp. 83-109
The article aims to study the impact of consumer empowerment on customer engagement behaviours (CEBs) and their effect on customer value in the FinTech industry of India. A cross-sectional analytical study was carried out to collect data from 380 Indian FinTech app users using a survey...
Persistent link: https://www.econbiz.de/10014534670