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Indian call centres and business process outsourcing : a study in union formation
Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: New technology, work and employment 24 (2009) 1, pp. 19-42
Persistent link: https://www.econbiz.de/10003822610
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Domestic labour : the experience of work in India's other call centre industry
Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: Work and life in the global economy : a gendered …, (pp. 99-123). 2010
Persistent link: https://www.econbiz.de/10003938371
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'Across the great divide" : local and global trade union responses to call centre offshoring to India
Taylor, Phil; Bain, Peter - In: Handbook of employment and society : working space, (pp. 436-454). 2010
Persistent link: https://www.econbiz.de/10003983853
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Union formation in Indian call centres
Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: The next available operator : managing human resources …, (pp. 145-181). 2009
Persistent link: https://www.econbiz.de/10003923614
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The experience of work in India's domestic call centre industry
Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: The international journal of human resource management 24 (2013) 2, pp. 436-452
Persistent link: https://www.econbiz.de/10009688495
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"From boom to where?" : the impact of crisis on work and employment in Indian BPO
Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: New technology, work and employment 29 (2014) 2, pp. 105-123
Persistent link: https://www.econbiz.de/10011291128
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"The recession has passed but the effects are still with us" : employment, work organization and employee experiences of work in post-crisis Indian BPO
Roy, Chandrima; Scholarios, Dora; Taylor, Phil - In: Critical perspectives on work and employment in …, (pp. 57-80). 2017
Persistent link: https://www.econbiz.de/10011667985