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Open innovation, crowdsourcing, and co-creation : advancing the service marketing activities of Indonesian small and medium enterprises

Nasution, Muhammad Dharma Tuah Putra; Rini, Endang Sulistya - In: Context-based Entrepreneurship : The Importance of …, (pp. 125-143). 2022

Persistent link: https://www.econbiz.de/10013426655

Organizational learning, entrepreneurial orientation and personal values towards SMEs' growth in Indonesia

Rafiki, Ahmad; Nasution, Muhammad Dharma Tuah Putra; … - In: Journal of science and technology policy management : JSTPM 14 (2023) 1, pp. 181-212

Persistent link: https://www.econbiz.de/10014321200

Customer satisfaction as a mediator variable between service quality and customer loyalty for a bank in Indonesia

Bahri, Syamsul; Dalimunthe, Ritha Fatimah; Ginting, Paham; … - In: Expert journal of marketing 5 (2017) 2, pp. 44-52

This study aims to analyze the effect of service quality toward satisfaction and customer loyalty for PT. BNI (Persero) Tbk, Aceh Province. The article also analyses customer satisfaction as a mediator variable between service quality and customer loyalty. The sampling technique in the study was...

Persistent link: https://www.econbiz.de/10011764075

Human resource competency 4.0 and its impact on Bank Indonesia employees' readiness for transformational change

Anggia Sari Lubis; Lumbanraja, Prihatin; Absah, Yeni; … - In: Journal of organizational change management 35 (2022) 4/5, pp. 749-779

Persistent link: https://www.econbiz.de/10013411820