In order to stay efficient, companies need to improve their existing business processes on a continuous basis. To ensure competitive edge, it is essential for companies to adapt radically to new business opportunities and when external demands change. However, experience and research show that...

"Foreword In my role as vice-president of North American Operations for a global manufacturer, I would frequently be asked if we were a world-class manufacturing organization. I would answer yes, as we had a dynamic market share, state-of-the-art product offerings, and a seasoned management...