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Is quality still an important determinant of small suppliers' competitive strategy? : an empirical cross-industry comparison

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Managing quality and delivery reliability of suppliers by using incentives and simulation models

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Study and analysis of the PFMEA approach for the aerospace manufacturing industries : evidence from aircraft manufacturers

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Customer satisfaction, product quality and performance of companies

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Developing a Scale to Assure Service Quality to Suppliers Working with Indian Small and Medium Manufacturing Enterprises

Gandhi, Surjit Kumar - 2018

The purpose of the present study is to develop a service quality scale by identifying the attributes of internal service quality delivered by small and medium manufacturing enterprises to their supplier units in order to ease their working and improve their delivery performance. 120...

Persistent link: https://www.econbiz.de/10012911452

Developing a scale to assure service quality to suppliers working with Indian small and medium manufacturing enterprises

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