techniques capable of generating new products or services, or perfecting existing ones. Along these lines, it is particularly …: products and processes, manufacturing and services, as well as input indicators, intermediaries and outputs. However … carries constraints for discussing the real effects in the organizational context, especially in the case of services. …

industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management … strategies used in the design and management of service across various sectors, highlighting where tools, techniques and …