In order to stay efficient, companies need to improve their existing business processes on a continuous basis. To ensure competitive edge, it is essential for companies to adapt radically to new business opportunities and when external demands change. However, experience and research show that...

1. Introduction -- 2. Lean, Agile and Service-Oriented Performers: the Characteristics and Compatibility of Templates of Organizing -- 3. Lean Performers -- 4. Agile Performers -- Service-Oriented Performers -- 6. Performance Implications of the Fit between Lean and Agile: Organizational...