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Redesigning IT-enabled customer support processes for dynamic environments

El Sawy, Omar A. - In: Business process transformation, (pp. 157-183). 2008

Persistent link: https://www.econbiz.de/10010474632

How managers perceive real-time management : thinking fast & flow

Rydén, Pernille; El Sawy, Omar A. - In: California management review 61 (2019) 2, pp. 155-177

Persistent link: https://www.econbiz.de/10012175436

Information technology and customer service : redesigning the customer support process for the electronic economy: insights from storage dimensions

El Sawy, Omar A.; Bowles, G. - In: Strategic information management : challenges and …, (pp. 555-587). 2003

Persistent link: https://www.econbiz.de/10001749913

Silence or knowing in IT-facilitated face-to-face meetings

Raven, Arjan; El Sawy, Omar A. - In: Journal of organizational computing and electronic commerce 22 (2012) 2, pp. 111-131

Persistent link: https://www.econbiz.de/10009557664

Impactful research on transformational information technology : an opportunity to inform new audiences

Lucas, Henry C.; Agarwal, Ritu; El Sawy, Omar A.; … - In: Management information systems : mis quarterly 37 (2013) 2, pp. 371-382

Persistent link: https://www.econbiz.de/10009746910

IT-Enabled Business Capabilities for Turbulent Environments

El Sawy, Omar A. - 2016

A turbulent business environment is characterized by unpredictability arising from unexpected changes in market demand and consumer preferences, new technology developments, and technological breakthroughs. Our research shows that there are three types of IT-enabled business capabilities that...

Persistent link: https://www.econbiz.de/10012997481

Socio-technical IS design science research: developing design theory for IS integration management

Carlsson, Sven A.; Henningsson, Stefan; Hrastinski, Stefan - In: Information systems and e-business management : ISeB 9 (2011) 1, pp. 109-131

Persistent link: https://www.econbiz.de/10008839751