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Measuring CRM effectiveness: construct development, validation and application of a process-oriented model
Chen, Ja-shen; Yen, H. J. Rebecca; Li, Eldon Yu-zen; … - In: Total quality management & business excellence : an … 20 (2009) 3/4, pp. 283-299
Persistent link: https://www.econbiz.de/10003862468
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The effects of information and communication technology on customer relationship management and customer lock-in
Chen, Ja-Shen; Ching, Russell K. H. - In: International journal of electronic business 5 (2007) 5, pp. 478-498
Persistent link: https://www.econbiz.de/10003586980
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The effect of information technology adoption and design customisation on the success of new product development
Chen, Ja-shen; Li, Eldon Yu-zen - In: International journal of electronic business 8 (2010) 6, pp. 550-578
Persistent link: https://www.econbiz.de/10009157845
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How does digital technology usage benefit firm performance? : Digital transformation strategy and organisational innovation as mediators
Tsou, Hung Tai; Chen, Ja-Shen - In: Technology analysis & strategic management 35 (2023) 9, pp. 1114-1127
Persistent link: https://www.econbiz.de/10014338481