Find your purpose: commit to change -- Identify opportunity: measure and analyze the process -- Drive value: streamline the process -- Control the process: make the work and data visible -- Transform: organize the team -- Engage! set team goals -- Implement change: lead the transition -- Stand...

Preface -- The author -- Team players and teamwork: the new reality -- It's the twenty-first century: team players and teamwork are here to stay -- What makes a team effective or ineffective -- Teamwork: lessons from the past -- A new model of team effectiveness -- The ineffective team --...